Speakers
Clara Greo
Money talks: Estimating the cost and value of service design
This workshop will show you how to use service design tools to spot opportunities to improve services; estimate the cost of pain points and organisational waste and create a case to invest in service design.
You might be aiming to:
- Employ a service designer
- Build a service design team
- Run a service design focussed or lead project
- Get training in service design for you or your team
This session will take a learning-by-doing approach. There will be a bit of theory but mainly lots of interactive exercises and activities.
You’ll learn:
- How to estimate the size of a service design problem
- How to estimate the cost and value of service design work
- How to construct a compelling narrative for service design
- The harm numbers can cause and what you can do about it
This workshop will show you how to use service design tools to spot opportunities to improve services; estimate the cost of pain points and organisational waste and create a case to invest in service design.
You might be aiming to:
- Employ a service designer
- Build a service design team
- Run a service design focussed or lead project
- Get training in service design for you or your team
This session will take a learning-by-doing approach. There will be a bit of theory but mainly lots of interactive exercises and activities.
You’ll learn:
- How to estimate the size of a service design problem
- How to estimate the cost and value of service design work
- How to construct a compelling narrative for service design
- The harm numbers can cause and what you can do about it
Clara is an independent designer, researcher and trainer. She has been working in the industry for over 17 years and has done a lot of work in building capability through training and community-based education.
Clara worked at the Government Digital Service as a Lead Designer for 8 years. During this time she developed and ran 7 training courses at GDS for the cross-government community, training 1000s of civil servants.
She is determined to bring equity and justice into public sector digital transformation. She’s Australian, an immigrant, a part-time worker and a parent.
Pronouns: She/Her